Testimonials


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Pure Essense retail outlet in Taiwan

The debut launch of Pure Essense in Tapei, Taiwan in April 2010 was covered by all local media and created buzz and excitement. Pure Essense outlets are found in the Prestigious 101 building and Takashimiya department store
 
May 2018 Maureen Thearle

Hello Robert and also to your daughter. My sincere apologies to you both for my very later reply for your generous gifts. I have a heart condition and I have been sick, which prevented me from replying to you both. The products were great and my Grand daughter loved her shower caps. I found the Regenerative Skin Therapy to be the best for my skin. It is beautiful and silky to put on my face. The other moisture face cream was very good as well. It is very difficult to choose between the two! I found that the Synergenetic was really good too, but the Regenerative face lotion was my favourite. My Grand daughter loved all the body lotions you so kindly put in for her. I asked her which one she liked the best and she said the 'Senzu", but then she said, she loved them all! I want you both to know that I really appreciate the Skin Therapy ( face lotions ). They were a real treat for me as I don't buy such beautiful products. When I was putting on the lotions on my face, I became teary as it made me feel good after I put them on. I think it is excellent that your daughter takes an interest in your business!!

Kind regards
Maureen Thearle
 
March 2018 Heather Burrough

Pure Essense SPA

Dear Sir,
I'd just like to thank you for making our stay in Melbourne extra lovely! How?? The Olive SPA body lotion soothed my tired feet after spending the day shopping. Over 17,000 steps my Iwatch told me!! Such a lovely product and I'm thrilled to have been able to purchase from you.
Sincerely and Grateful
Heather Burrough
 
Feb 2018 Meryl Jones

Hello Robert,
Had the chance to try the Sacred Life products during a recent stay at the Royce Hotel in Melbourne. So impressed that I've now ordered 1 litre bottles of all four and can't wait to arrive at my home in Perth.
Thanks for making such great products.
Meryl Jones.
 
Feb 2018 Josie Robinson

Dear Robert,
We first discovered your SPA product while staying at Hepburn Springs and immediately fell in love with them. We stuffed our bags with all the products we could find.
Back in New Zealand we had to do a lot of research to try and locate these products again. Thankfully Robert, you responded and after weeks of back and forth emails, you made it possible for us to continue to enjoy these wonderful products.
Thank you for slipping in a little gift to sweeten our purchase as we dealt with exchange rates and very expensive trans-tasman freight.
What service! and on top of fantastic products. Your passion in your business is obvious and I look forward to your operating in other countries.
Thanks again,
Josie Robinson
Gregg Lott
New Zealand
 
Jan 2018 Stuart Evans England

Hi Robert,
I felt compelled to write as I have been so impressed with the service I have received from you and Pure Essense. In January 2017, I made my first ever visit to Melbourne. I came to watch Roger Federer play in the Australian Open. Not only was I fortunate enough to witness first hand my hero win the Grand Slam but I was also lucky to stay in a hotel that used your products. I ask the hotel if I could take home some samples for my wife. She absolutely loved the shampoo and conditioner (SPA RANGE). I promised her that should I ever visit Melbourne again then I would bring back a suitcase full of Pure Essense! So, here I am in January 2018 - watching Roger Federer, soaking up the sun and most importantly stocking up my case with your wonderful SPA products!! But not only are your products NOT tested on animals (This is really important to me and my wife) but you and your team delivered the Green Tea shampoo and Pomelo conditioner to my hotel. Incredible service.
Thank you. You and your team have provided a friendly, professional and outstanding level of service that can only be matched by Mr Federer himself. That's how highly I rate you guys. I cannot recommend you enough. Get yourself over to the UK!
Best regards
Stuart
 
Nov 2017 Debbie Peters

Hi Robert
Just a short note letting you know the products I ordered arrived and I am enjoying them. My husband has a bottle in his bathroom as well. He helps our son in his business which is a manual labour job outdoors. He smells lovely and clean and fresh after his well earned shower each day. I don't normally use the products provided in motels. I did use yours because I forgot to pack my own and I'm very glad I did. I love the smell and freshness on my skin. I wish you and your family a happy Christmas celebration together.
My other son, wife are coming up from Melbourne (their first Xmas as husband and wife) very special for us all.
Thank you once again.
Fond regards
Debra Peters
 
Sept 2017 Diane Wilkinson

Thank you for sharing your amazing Sacred Life range. The smells and the product were divine and I was so thrilled when I could purchase the products to take my holiday home. Sacred Life do match that iconic only Australian scent of our wonderful outback. Thoroughly divine and decadent to use, a pure delight.

Cheers Diane Wilkinson
 
Sept 2017 D. Herdegen

27th Sept 2017

Dear Robert,
I earlier returned from a road trip where I stayed in numerous over-night accommodations,toiletries samples left in the bathroom varied.
It was during this trip that I came across some hair shampoo, conditioner and body wash that I felt quite remarkable.
These products - Sacred Life range of Lemon Myrtle shampoo, Kakadu Plum conditioner and Desert Quandong body wash, followed by Lilly Pilly body lotion.
My hair had become extremely dry after numerous washes in different water and hair products. On this particular occasion after using your products, I was amazed at how shiny soft and clean it felt. I felt no dryness, totally different from previous washes. The body wash, I loved its clean refreshing perfume.
On arrival home I contacted Promocean and enquired how I could obtain these products. They promptly advised me they could supply them as well as the " Regen" facial cleanser and moisturiser products if I wished to try them. I happily agreed as the other products were so good.
After using the foaming cleanser, my face felt clean and refreshed while the face recovery moisturiser left my skin smooth and soft.
The finishing touch is the Skin Therapy moisturiser, after its application my face felt soft and silky smooth with no evidence of greasy residue I have had from other skin care.
I have really noticed a difference in my facial skin since using them as weather has caused my skin to become dry and scaley.
The body lotion is great for other areas of skin and smells beautiful again it doesn't stay greasy but goes straight into the skin.
I am really enjoying using these products.
Thank you for your assistance in obtaining and trying these products.

Kind regards
D Herdengen
A happy and grateful customer from N.S.W
 
Aug 2017 Pamela in Tasmania

Mr Robert Leung
Promocean Australia

Dear Robert
I am very impressed by the customer service I received from you and your staff at Promocean Australia. I recently holidayed interstate and used a hair shampoo provided for guests at one of the hotels or motels we stayed in Melbourne. I do not normally get enthusiastic about cosmetic products but the green tea shampoo proved to be wonderful for me......no conditioner needed and no need to wash hair again in 3 days ( I was accustomed to daily hair washing). It only required a small amount of product to get a good lather.
I approached Promocean Australia as was very impressed by Nelson Ho who was very helpful and he had a good supply in the post very promptly. He was very pleasant to deal with.
He also responded very appropriately to my queries about one of the ingredients in the shampoo and so did you. Everything was handled very professionally.
I have given a sample to my hairdresser and ask her to comment.
I am a retired 71 year old nurse if you are interested.
Thank you for your responses.

Pamela in Tasmania
 
Feb 2017 Hilary Wood S.A

Hi Robert,
I recently attended a training course for work and stayed at the Royce Hotel in Melbourne. I have stayed at numerous hotels both interstate and internationally over the last few years and it would be a rare event for me to even notice hotel toiletries let alone be so impressed to find out how to purchase them until now!

Your Sacred Life range of Lemon Myrtle shampoo, Kakadu Plum Conditioner, Quandong Body Wash and Lilli Pilly body lotion were exceptional products! I look forward to receiving my order and also trialing your skin care range!

Thank you also for your friendly and professional service!

Kind regards,

Hillary W.
 
Jan 2017 Ellie Geddis Vic

Dear John,

I recently spent a wonderful night at the George Kerferd Hotel and Wine Bar in Beechworth, Victoria. Whilst there I was delighted to sample the in house toiletries which were from your Sacred Life range. In particular the Lemon Myrtle Shampoo & the Kakadu Plum Conditioner.
As soon as I got home I started to track down if and where I could buy these great products. I found your website and send off an email.
Amazingly the very next morning I received your personal call letting me know that I can get these from your company.
As it turns out, you are based not far from where I live. So tomorrow I am going to pop along to Noble Park and buy some.

Thank you not only for the best shampoo and conditioner I have ever used but also for the best customer service I have ever experienced.

Regards Ellie Geddis Cheltenham
 
December 2016 Mark Nicholas ACT

Dear John and the Pure Essense team

My wife and I enjoy staying at the Tathra Beach House on the beautiful South Coast of NSW. One of the joys of staying there are the Pure Essense toiletries they provided. The toiletries are of a very high quality and feel luxurious. My personal favourite is the Pure Essense Olive Hand & Body Lotion. It is great on my skin, quenching it with our being greasy at all. My skin feels good all day. I highly recommend the olive lotion.

After contacting Pure Essense I was very pleased to learn that I can buy this product directly from them.

Yours sincerely

Mark Nicholas
 
Oct 2016 Caroline Terrigal NSW

Dear John

Thank you so much for helping me this afternoon. Your products are simply divine. My husband and I had the absolute pleasure of staying at the Boathouse In Yamba on our way up to Queensland and then again on our way home. This is where I had the opportunity to use the Sacred Life range of toiletries. They are absolutely beautiful. I always use natural products and I regularly use Aveda as my preferred choice.

I simply fell in love with the range. The Shampoo and Conditioner tamed my thick unruly hair and left it soft and shiny and smelling beautiful. The shower gel is gorgeous and is very gentle. I have used every drop of the body lotion and this was great for soothing my sun burnt skin without being greasy or oily.

I am in love with your products and I am now going to only use your products. My husband and I travel extensively so I am going to buy little plastic bottles so I can take my Sacred Life everywhere!

Thank you so much!!

Caroline Terrigal NSW
 
July 2016 Andrea Clarke QLD

Dear John

I initially contacted your company to compliment you on your toiletry products and would like to follow up our conversation in writing. As discussed, I am a Cabin Crew for a major airline and was lucky enough to utilise your range on a recent overnight stay in Melbourne. As you can imagine, I travel extensively and stay in many Hotels and your Sacred Life Desert Quandong shower gel hydrated and relieve my skin like nothing else I've used before. I've been traveling with it since and am hoping it's possible to purchase as it's such a fantastic product.

Please advise at your earliest convenience where and how I can do this.

Many thanks

Andrea
 
June 2016 Rhonda Gittos

Beautiful Sensu

You know when you go on holidays and you pack up all of your toiletries because the ones that are supplied are usually pretty average? Well what a surprise I got on by the latest trip! The apartments I stayed in are providing gorgeous toiletry products called "Sensu".

Having been in the beauty industry for 30 years, I liked to use quality products and I am really impressed. Sensu feels lovely on your skin and hair and they smell wonderful. I loved Sensu so much that I contacted the supplier and they allowed me to purchase for my own use. I am one very happy lady!

Thank you John! I really appreciate you selling your products to me. I will give you feedback on the other products asap.

Best Regards

Rhonda Gittos
 
Oct 2012 | Andree Goodman | VIC

I have suffered for many years with psoriasis and have tried hundreds of products to no avail...... the Rosemary & Olive shower gel was amazing and my skin felt & looked better straight away, my itching reduced dramatically.... the green tea shampoo & pomelo conditioner made my hair felt silky & soft and did not cause a flare up of my psoriasis, as 90% of hair products on the market do....any hotel or B & B would be crazy not to stock these products, as they are of such high quality ..... Thank you for making a difference in my life, by making these wonderful products.
 
Oct 2012 | Elizabeth Todd

I recently stayed at Bannisters Resort in Mollymook and fell in love with your Honeycomb Handmade soap. I have very sensitive skin and often suffer a bad reaction to soaps, but your Honeycomb soap was so soothing and creamy and had such a divine scent that I had to take the half used cake home with me to enjoy it longer!
Thank you for producing such an incredible product. And thank you for your superb customer-service when I contated you to find out if I could possibly purchase some of your divine soap.
What a pleasure to deal with an organisation so dedicated to theit customers and their products.
 
Sept 2012 | Annette MacPherson | NSW

my partner & I stayed at Bannisters in Mollymook. The room was wonderful & the toiletries .... were great. In particular I loved the Honeycomb soap & the Green tea shampoo with the Pomelo conditioner....
I have dry skin & they were great & felt wonderful .... didn't dry my skin out at all. I can't wait for these products to be available in the shops.....
 
Aug 2012 | Julie Dronsky | NSW

my husband & I were fortunate to spend a few days at the Hunter Valley NSW. We stay at the Tuscany Wine Estate Resort.
Whilst there I used the toiletries supplied in our room & in particular the "Pure Essense Spa Hydrating Green tea Shampoo & The Pomelo Conditioner"
These are truly 2 wonderful products!......
I have very unmanageable hair. It is long, very fine & becomes oily within a day....
I have spent a fortunate in trying to find products that suit my hair type & have found a quality product in the complementary toiletries at Tuscant Resort.....
Well done Promocean for products that are good quality & give excellent results.
 
Aug 2012 | Daniel Hall | VIC

I just wanted to say a huge thank you. I had a wonderful holiday over the summer break including a gorgeous nights stay in the old Bank B & B in Cygnet, Tasmania..... The bathroom was similarly luxurious featuring the gorgeous aromas of the Promocean Green Tea Shampoo, Rosemary & Olive Body Wash and Olive Hand & Body Lotion. I just felt so clean & so fresh after using these products! They truly added to your holiday experience and our night of luxury....
 
Aug 2012 | Ken Weaver | VIC

Thank you for responding so promptly to my enquiry. We recently spent several days at the Altantis Hotel in Spencer Street Melbourne where we had the opportunity of trying two of your Pure essense products "Green tea shampoo" and "Pomelo conditioner". We found both to be excellent..... I am recovering from Chemo Therapy treatment for Lymphoma with the effects of hair refrowth, dry scalp etc....tried many commonly used products over the last two pears, non have compared to the clean comfortable healthy feel after using your products........
 
Aug 2012 | Jessica Galatas | VIC

On a recent stay at RACV Resort at Cape Schank I was fortunated enough to make a really happy discovery in trying your "Pomelo" hair conditioner.... is simply one of a kind and just amazingly good .... without any sign of heaviness or a greasy feel. So very grateful thank to you for a wonderful product. It deserves every success.
 
May 2012 | Judy Szyrko | VIC

On a recent holiday at Shantara Resort in Port Douglas, we were happy to experience your amazing Pure Essense Antidote soap. This soap smells wonderful & the essential oils make the skin soft & silky smooth & beautifully hydrated. Both my husband and I are over 60 and have dryish skin but after 5 days of using this soap, there was definitely more luxurious feel to our skin Thank you, thank you, thank you. We look forward to our continued use & spreading the word. regards Judy Szyrko
 
April 2012 Jennifer Shackleton VIC

My husband and I recently stayed at a lovely cottage in Beechworth and used the Pure Essense range for the first time. The green tea shampoo and conditioner was fabulous.......and I have since also used the soap and will continue to use if from now on. Thanks again for introducing me to such lovely products. Kind regards Jenny Shackleton
 
Feburary 2012 Cynthia Love

recently received a pack of the intense Facial Therapy in a pamper pack from a hotel at which I stay.......loved the idea of the portable nature of the little pack..... travel a lot...... relax with a facial at the end of a tiring day of meetings is brilliant.......well done on both the idea & the quality of the product itself.......
 
Nov 2011 Shirley Marston VIC

I first experienced the Pure Essense products while staying at Tiers View in Woodside SA. The Green tea shampoo & Pomelo conditioner produced volume and softness when I used in the rain water. ...Rosemary & olive body wash was so refreshing and cleansing. The Olive hand lotion was smooth on the skin and easily absorbed. It was sensuous pleasure to discover the luxurious aromas in the Honeycomb handmade soaps

In appreciation Shirley
 
October 2011 Erin McCarthy QLD

My partner and I recently returned from a stay at the beautiful Yabbaloumba Retreat in the Sunshine Coast hinderland. The cottage was stocked with Pure Essense products...and I loved them. ...Antidote soap bar....made from natural ingredients. It left my skin feeling soft and moisturised, smelt fantastic, no animal products (what more could you ask for?).

Many thanks Erin McCarthy
 
25 June 2011 Alana Cooper Norfolk ENGLAND

...i would just like to compliment Pure Essense for the wonderful products I used on my trip " down under" while staying at the Cube Apartments.

Mango shampoo - Glorious smell, best shampoo I have ever used.....Green tea shower gel, not at all drying on the skin.... Lavender body lotion.. delicious scent

Best regards Alana Cooper
 
1 April 2011 Monica Derrick Canberra

My husband and I recently stayed at the Mystery Bay Cottages on the NSW south coast. While it wasnt a romantic getaway - given we had our toddler with us,....it was made all the more special by our new find of the luxurious honeycomb body bar from Pure Essense. ...It smelt like fresh oranges and flowers. .. It acted like a natural exfoliator and after using the soap, my skin was soft and smooth.
 
February 2011 Jennifer VIC.

I used your Pure Essense shampoo and conditioner during a stay at Dargin Springs in January and my hair was softer and shinier than it had been for a very long time.......
 
18 Jan 2011 Lyn Melbourne

Dear Robert, I first experienced your Pure Essense Spa range at a cottage I was staying in at Port Fairy " Riverview on the Meyne". I had many comments after using the product about how nice I smelt. I also love using the spa range as I have sensitive skin and I had no reaction........ Lyn
 
Roxanne Olsen 13 Oct 2010

I recently returned from a trip where I stayed at the Punt Hill Stanton Apartments. When I looked at the shampoo and conditioner, I was pleasantly surprised that they were NOT tested on animals, so I decided to give them a try.
I am so glad that I did :) The green tea shampoo and conditioner were extremely gentle on my (almost waist length) hair and made it soft, shiny and manageable. They were some of the best products I ever used in my hair!
 
3 Feb 2009 Rachel Allen NSW

I just wanted to write to you and tell you how much I love your products, especially the "Olive hand and body lotion". It smells so beautiful and feels really lovely on my skin. Its the little things when staying at a hotel that helps to make your stay fell more luxurious and the quality of the toiletries is one of them...Thanks for a great product.
 
The Walk Arcade 30 Nov 2007

We would like to thank you for your great service, quality supplies and very competitve prices. Your professionalism in customer service, advice and recommendations to custom needs are second to none.......
 
Alto Hotel on Bourke 5 Nov 2007

Promocean being a robust company not only provided a variety of products to suit our corporate hotel needs, but goes that extra mile in satisfying our customers needs consistently......
 
Parkville Motel Reception 27 March 2007

Motel Reception ...we were looking to check on what other companies were offering but we didn't get very far because we were so blown away by how customer oriented you are that were not interested in dealing with anyone else.....
 
Lucy Poulton-Ramada Hotel 13 Oct 2007

I just wish to say how happy we are at Ramada Inn with both the great service from Promocean and how much we like the products. We get plenty of good reports from our guest surveys, and we are happy since we know we are using products which are FRIENDLIER FOR THE ENVIROMENT...
 
Marriot Hotel- Advertising Pure Essense Nov 2008

Marriot Hotel advertising in Donna Hay magazine dated Oct/Nov 08 issue using Pure Essense Pampering packs.
 
Gift Awards 2008

The Award for the best gift product or range for Pure essense Handmade soaps
 
3 January 2009 Nola Komis NSW

....Your products far exceeded any of the others I have every tried! Your moisturiser made my skin feel and smell beautiful and your soap...felt lovely on my skin. I had many comments from family and friends about your products and would love to be able to purchase them. Thank you for providing such a beautiful range and for making my skin glow.
 
21 August 2009 Patrick Moore - QLD

Recently, my wife and I stayed at Oakleigh Punt Hill apartments where Promocean's shampoo and conditioner are provided as complimentary packs. We are so impressed with the quality of these products that we are now buying them in larger amounts for our own use.
Congratulation Promocean on such an excellent Australian product.

Patrick Moore - Toowoomba QLD
 
16 July 2008 M.deVilliers New Zealand

I have spent many years making my own skin care products as I have sensitive skin and find the more natural the products, the better....and was AMAZED at how excellent they were. They are truly superb and I am talking to all my friends about them.
 
Debbie Baker- Hobart 22 Jan 2008

I stayed at the Mecure Grand Hotel......my hair is very curly and at times unmanageable, but using Pure Essense shampoo and conditioner left my hair silky smooth and manageable....
 
Abbotts Apartment Motels 24 Aug 2007

...Our guests are mainly overseas or interstate people....the number of comments from overseas travellers in particular as to the quality of and results from your shampoo and conditioner continues on a regular basis.........

....this is the best shampoo and conditioner they have ever used.....
 
Fiona Venables 7 Nov 2007

....I have found the Olive hand & body lotion so beautiful, refreshing and light. My husband laughs at me because I will often reach for it when I am stressed. Its like giving your skin a drink of water, and the smell is very relaxing, not overpowering or "false"......I ask for only one thing on my birthday and that was for more Olive hand & body Lotion.
 
Jill Robinson 25 March 2008

The product is SO good & I really loved using it... It was a great pleasure to use such quality products & I recommend them unreservedly. I used the Spa pure essense range of products. I just LOVED them, they were some of the best products I've ever used. I found my hair, in particular, responded extremely well to the shampoo & conditioner & my skin felt soft & soothed by the body wash & moisturiser.
 
Harbour View Hotel 3 Oct 2007

...Pure Essense Range design are very innovative and elegant........
 
Daytona Electrical 16 Jan 2007

My son.....his skin is sensitive and he is allergic to most soaps and body washes.....We have been trying to find a suitable wash that does not contain soap and is chemical free....
Pure essense body wash left his skin clear, free from rashes etc, no reaction at all...
 
Meg Higgins 21 Feb 2008

Dear Robert,..... my hair has not been in great condition since I had treatment for cancer 6 years ago.....I normally use MOP and AVEDA Hair Products but thought yours superior in results... My hair felt clean, healthy and looked very shiny.
 
Mick Amato 26 July 2007

....What ever you are doing - keep doing it. I now recommend your lotion to everyone....
 
3 November 2008 Kay Thomas

We stayed at The Edge holiday House in Robe... I loved the green tea hydrating shampoo and pomelo conditioner. We travel the world and stayed in many hotels but have to commend you on your outstanding products. I also use SALON products but yours easily surpass these.
 
17 August 2009 Red Kite Charity

....On behalf of the children, young people and families supported by Red Kite, thank you for your generous support of the Red Kite corporation Quiz, held in the Grand Ballroom, Sofitel Melbourne on friday 7 August 2009. Over $113,500 was raised for children with cancer and their families an incredible results made possible thanks to your generosity..........
 
Wheel Chair sports 2009

 
Presbyterian Ladies College Junior school 2009

 
Wheelchair Sports Junior Summer Camp 2008

Promocean Australia

In recognition of your generous support of our Wheel Chair athletes…..
 
RSPCA 2007 World Animal Day Gala Ball

....warm & sincere thanks to Promocean for its generous donation of the Pure Essense Spa packs for our guest's gift bags. Without such support a night like this would not be such a success.....raising $180,000 for animal welfare & adoption services.
 
Grutzner family-Tasmania 29 Oct 2007

Its been quite a journey since we discovered your wonderful product at a Melbourne hotel. We loved the green tea shampoo and Pomelo conditioner. When we got home, we were determined to try and get some more.......
 
Safety House Program 2008

Supporting Safety House Program for Children